Privacy Policy

A Legal Disclaimer

Effective date: 18-06-2025

At Terra Gaia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

Who We Are

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, username (if applicable).
Contact Data: Email address, billing and shipping address, phone number.
Order Data: Products purchased, order history, delivery preferences.
Payment Data: Payment method, transaction ID. Note: We do not store credit card numbers—payments are handled via secure third-party processors.
Technical Data: IP address, browser type, operating system, time zone, referring URLs, device type.
Usage Data: Information about how you use our website and services.
Marketing Data: Your preferences in receiving marketing communications.

We do not intentionally collect any sensitive personal data (e.g., health data, political views, etc.).

How We Collect Your Data

We collect data through:

Direct interaction: When you fill in forms, place an order, subscribe to our newsletter, or contact us.
Automated technologies: Through cookies and analytics tools as you browse our website.
Third-party sources: If you choose to connect with us via social media or payment services.

Why We Process Your Data (Legal Basis)

We process your personal data based on the following lawful grounds:

To fulfill a contract: Processing your orders, handling payments, shipping.
With your consent: For sending newsletters or personalized offers.
To comply with legal obligations: e.g. keeping tax records.
For our legitimate interests: Website improvement, analytics, fraud prevention.

You may withdraw your consent at any time by contacting us.

How We Use Your Data

Your data is used for the following purposes:

To process and deliver your orders
To manage payments, refunds, and invoices
To communicate with you regarding your order
To send you newsletters and marketing updates (only if subscribed)
To analyze website traffic and improve user experience
To comply with our legal obligations

How We Share Your Data

We never sell your data. However, we may share your personal data with:

Payment service providers (e.g. Stripe, PayPal, Wix Payments)
Shipping and logistics partners
IT and hosting service providers (e.g. Wix.com)
Email marketing platforms (e.g. Brevo, Mailchimp, Klaviyo)
Analytics tools (e.g. Google Analytics)

All third parties are GDPR-compliant and only process your data on our instructions.

Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (e.g. financial record keeping)

After this period, your data will be securely deleted or anonymized.

Cookies & Tracking Technologies

Our website uses cookies to improve functionality, analyze traffic, and personalize content.

You can manage your cookie preferences through your browser settings.
For more details, please see our [Cookie Policy] (available separately or as a section below).

Your Data Protection Rights

Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your data (“right to be forgotten”)
Restrict or object to processing
Data portability (transfer your data to another provider)
Withdraw consent at any time

To exercise these rights, email us at: [Insert email]

We may need to verify your identity before proceeding with your request.

International Data Transfers

Our website is hosted on Wix.com, which may store your data on servers outside the EU.
Wix and other providers we work with comply with international data transfer standards, including the use of standard contractual clauses (SCCs) approved by the European Commission.

Data Security

We follow industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

HTTPS encryption
Secure payment gateways
Access control and monitoring

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We recommend reading their privacy policies before submitting any personal data.

Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page and, if significant, communicated to you via email.

Last updated: 18-06-2025

Contact

If you have any questions, concerns, or complaints, please contact us at:

📧 terragaiashop@gmail.com
📍 Junostraat 213, 2516 BR, Den Haag, Nederland

If you are a resident of the EU and believe your rights have been violated, you also have the right to lodge a complaint with your local data protection authority.