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Refund & Return Policy

A Legal Disclaimer

You can return your product within 14 days of receiving your order, no questions asked—just make sure it meets the following conditions:

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  • Item must be unused, unwashed, and in original packaging

  • Items must be returned in a resalable condition

  • Proof of purchase (order number or confirmation email) is required

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Note: For hygiene and sustainability reasons, some products may be non-returnable (e.g. personal care items). These exclusions will be clearly stated on the product page.

How to Request a Return

  1. Email us at terragaiashop@gmail.com with your order number and reason for return

  2. We'll send you a return address and instructions

  3. Once we receive and inspect your item, we’ll issue a refund

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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

  • Refunds will be issued to your original payment method

  • You’ll be notified via email once your return has been processed

  • It may take 5–10 business days for the refund to appear on your account

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If your refund is delayed or missing, first check with your bank or credit card provider before contacting us.

Non-Returnable Items

To protect our customers and reduce waste, the following items cannot be returned:

  • Opened or used skincare / personal care products

  • Items purchased on final sale or with deep discounts

  • Gift cards

  • Custom or personalized items

Exchanges

We currently do not offer direct exchanges. If you need a different item, simply return the original and place a new order.

Damaged or Incorrect Items

We do our best to ensure your order is perfect—but if something arrives damaged or incorrect:

  1. Email us within 48 hours of delivery

  2. Include your order number and clear photos of the issue

  3. We’ll replace or refund the item at no extra cost to you

Sustainability Note

We encourage thoughtful purchasing. As a small brand with a sustainable mission, every return has an environmental impact. If you're unsure about a product, feel free to contact us with any questions before buying—we’re happy to help!

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